NHTSA Complaint #11673986 — 2018 GMC ACADIA

The contact owns a 2018 GMC Acadia C1. The contact stated that his wife was parking in the driveway and upon shifting into the park gear, the vehicle sensor would not register that it was in park, therefore not allowing the engine to be shut off. The contact stated that his wife proceeded to turn the vehicle on and off while continuously shifting the gears until finally placing the shifter into park, and successfully turning the vehicle's engine off. The contact noted that his wife exited the vehicle; however that moments after a loud bang could be heard, and upon inspection, the contact noticed that the vehicle rolled into the garage with the entire front bumper. No property damage was reported. The vehicle came to a stop upon impact. The vehicle was going 3 MPH at the time of the crash. The vehicle did not need to be towed. No warning lights were illuminated however, the "Shift to Park" message will display on the instrument panel. A police report was not filed. The vehicle was not destroyed. The local dealer was contacted however, the vehicle was not diagnosed as the contact was advised that the vehicles VIN was not included in any open recalls. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 90,000.