NHTSA Complaint #11673980 — 2018 FORD ESCAPE

The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an auto body repair shop, where it was diagnosed with the cylinder #1 misfire. The contact replaced the spark plugs; however, the failure recurred, and the check engine warning light was flashing. Upon inspecting the vehicle, the contact noticed that the coolant level was significantly low. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in cylinder #1. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 21N12. The manufacturer was notified of the failure and informed the contact that the VIN was not included. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 87,000.