NHTSA Complaint #11673735 — 2010 ACURA MDX

The contact owns a 2010 Acura MDX. The contact stated that while attempting to open the door, the contact’s grandson exited the vehicle, and the door closed independently. The contact stated that his daughter had experienced the door closing independently onto her right hand while exiting the vehicle. No warning light was illuminated. A dealer was contacted. The vehicle was diagnosed over the phone by the dealer, and the contact was informed that the door check strap needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred by the manufacturer to the NHTSA Hotline to report the failure. The approximate failure mileage was 184,000.