NHTSA Complaint #11673668 — 2018 FORD ESCAPE

The contact owns a 2018 Ford Escape. The contact started that while starting the vehicle, the vehicle was vibrating and shaking abnormally before the vehicle stalled. The contact was unable to restart the vehicle. The contact stated that the check engine warning light was illuminated. The contact stated that prior to the failure the check engine warning light had illuminated; however, the contact was able to drive the vehicle. The vehicle was towed to a local dealer. The dealer diagnosed the vehicle and determined that there was coolant intrusion into the engine and the engine needed to be replaced. The vehicle was not repaired. The contact called the manufacturer and was referred to the NHTSA Hotline. The failure mileage was approximately 102,000.