NHTSA Complaint #11672953 — 2019 HONDA HR-V

I am writing to request your assistance regarding a paint peeling issue that has developed on my 2019 Honda HR-V (currently at 50,320 miles). Recently, I noticed significant paint peeling at the top of the hood — in the exact same area previously identified in the 2016–2018 HR-V models covered under Honda’s paint warranty extension. When I contacted Honda Cares, I was informed that my VIN is not included in that warranty extension. This is very disappointing because I made a conscious effort to protect my vehicle by purchasing the clear coat warranty at the time of sale, believing it would cover or help prevent defects like this. Unfortunately, I was told that this issue is also not covered under that protection. This situation is particularly difficult for me, as I just finished paying off my car last month and am preparing to retire this year. My plan was for this HR-V to be my retirement vehicle, and facing an unexpected repair so soon is a financial hardship I did not anticipate. Furthermore, I am aware of the lawsuit filed with the NHTSA concerning paint defects on Honda vehicles. Given that my paint is peeling in the same area identified in that investigation and covered under the prior warranty extension, I respectfully request that Honda extend that same paint warranty coverage to my vehicle as a gesture of goodwill and fairness. I chose Honda for its reputation for reliability and quality, and until now, I have been very pleased with my HR-V. I hope you will consider my circumstances and the documented history of this paint defect, and help me resolve this issue so I can continue to enjoy my vehicle into retirement. Thank you very much for your time and understanding. I look forward to your response. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)