NHTSA Complaint #11672528 — 2018 TOYOTA TACOMA

On June 26, 2025, around 9:30 AM, I was driving my Tacoma on the highway at approximately 70 mph when the truck suddenly lost power. I was in the center lane and nearly got hit as I tried to exit the highway. After exiting, the engine warning light came on, and the truck eventually stalled. I was able to restart it with limited power and drove it to a nearby shop. The shop's diagnosis revealed several warning codes, and the fuel pressure was found to be only 14 psi. They recommended replacing the low-pressure fuel pump. After researching known fuel pump issues, I had the truck towed to a local Toyota dealership. The dealership confirmed the codes but couldn’t replicate the low-pressure reading after driving for about 30 miles. Because of this, they stated that it didn’t qualify for the extended recall offered by Toyota. Toyota refused to replace the pump, arguing that the recall had already been performed in 2020 and that the low pressure reading came from a non-Toyota repair shop. My response was: how can they be sure that the pump replaced under the recall wasn’t faulty as well? No answer In the end, I had no choice but to cover the repair costs myself. However, I made sure to get the old pump back from the dealership and documented its manufacturing details to support my claim moving forward.