NHTSA Complaint #11672487 — 2023 NISSAN ROGUE

I am reporting a serious safety issue after three service visits to Star Nissan. Most recently, on July 8, 2025, they performed a full transmission replacement under warranty (see invoice attached). Since receiving the car back, it now makes creaking noises, vibrates severely under acceleration and deceleration, and is completely unsafe to drive. The shaking is so bad I can feel it under my feet and seat, especially at highway speeds (40–50 mph). The car did not have these symptoms before the transmission repair. They claimed they did a test drive, but that is obviously false. This is now the third time I’ve had to return this vehicle for drivetrain-related issues, and I’ve been told to “wait until July 15th” with no resolution while my car is dangerous and undrivable. I’m reporting this as a potential safety risk, negligent repair, and breach of warranty, and I want Nissan investigated for returning vehicles in this condition. I’m afraid to drive it and feel completely ignored. This dealership needs to be held accountable, and Nissan should be required to take responsibility before someone gets hurt