NHTSA Complaint #11672447 — 2017 HYUNDAI TUCSON

The contact owns a 2017 Hyundai Tucson. The contact stated that while driving at various speeds, the vehicle made an abnormal clacking sound. The vehicle was taken to an independent certified mechanic, where it was diagnosed that the catalytic converter had failed and needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the mechanic, where the catalytic converter repair was performed. The contact stated that after the repair, the contact noticed that the instrument panel would turn black and the infotainment system would become inoperable intermittently; however, both systems would reboot independently. Additionally, the vehicle was taken to an unknown dealer, where the air compressor was replaced due to heating system failure. The contact stated that the instrument panel failure recurred intermittently. Additionally, the contact stated that the vehicle was overheating. The check engine warning light was illuminated and the message "Engine Overheating" was displayed. The vehicle was taken back to the independent mechanic, where it was diagnosed with engine misfire. The mechanic determined that the head gasket failure had caused oil to contaminate the coolant reservoir. The vehicle was not repaired. The dealer was contacted and confirmed that the VIN was not included in a recall. The manufacturer was not notified of the failure. The failure mileage was unknown.