NHTSA Complaint #11672168 — 2018 BMW 530E

I got a "Drivetrain malfunction" error on my 2018 530e bmw, which is a hybrid plug-in model. I sent the car to the local dealer. They did all the diagnosis and concluded the high voltage battery needed to be replaced. However, they told me that the warranty (80K/8 years) will not cover it although my card is still in the warranty period. The dealer said that the BMW North America made the decision and there was nothing they could do. Without replacing the battery, the car could fail on the highway, which could be a huge safety concern. I called BMW North America and talked to the warranty department, the guy sounded stoned/disillusioned with his job/just woke up and said there’s nothing he can do and the dealership already talked to the warranty department/somebody the public doesn’t have access to and the dealership goes with whatever that department tells them.