NHTSA Complaint #11672030 — 2021 SUBARU ASCENT

On Friday, June 13, 2025, while (thankfully) in my driveway, the transmission broke on my 2021 Subaru Ascent in my driveway. I simply started my car, put it in reverse, and my car jerked and stopped. NO prior warning. I was on a slight slope. I thank my lucky stars I did not have my kids out on the road when it happened. I had to have it towed to the closest Subaru dealership (a $395 charge). Upon inspection, my transmission (the CVT model) was no longer working. My car was bought in December 2021 and it has around 80,000 miles on it. In researching, I saw that the 2019 and 2020 models with the CVT had been recalled (or had their warranties extended to 100,000 miles coverage) for the EXACT thing that happened to my car. If I am correct, my car was manufactured in November of 2020 from what I was told. I find it so hard to imagine that a transmission should fail due to "no reason" at this point, my car is not even 5 years old! The fact that this has happened on cars right in the timeframe of when mine was made, it's hard to imagine I should have to pay almost $10,000 for a new transmission when the history of these transmissions failing have been quite newsworthy! It was not fixable, the only choice I was given was to buy a new transmission. In today's economy, I just find this unacceptable.