NHTSA Complaint #11671882 — 2019 FORD ESCAPE

The contact owns a 2019 Ford Escape. The contact stated that while his wife was driving at unknown speeds, the vehicle started sputtering. The contact stated that the check engine warning light was illuminated. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The vehicle was taken to an independent mechanic who determined that there was coolant leaking into the cylinders and there was a blown head gasket. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that there was no warranty coverage on the vehicle. The failure mileage was approximately 52,000.