NHTSA Complaint #11671736 — 2022 JEEP COMPASS

Increased a 2022 Jeep Compass with 25500 Miles and was almost $25.000.00 from Carvana Based out of Atlanta and Tempe AZ. My daughter was so excited as it was delivered by Carvana and about 2 hours after it was delivered to her she drove it onto the highway and as soon as she drove it on the highway at about 50 miles per hour it rattled so violently and pulled right like the vehicle was about to fall apart. So frantically and scared and crying was able to Limp it to the side of the highway and called me and called Carvana & took almost 2 hours to get someone live other than robots chat things. She was told by Carvana to take it to pep boys. With no apology or a bit of concern for her safety said nothing or even apologized. A criminal company. So the service manager said that he could not believe that a so called 150 point inspection that the most important system for safety on a vehicle being the braking system. The rotors were bad and warped. They were never turned or replaced. He said they took a horrible and risky and illegal repair at Carvana with just putting new brake pads on damaged rotors and a badly worn tire and never balanced any of the tires and all were terribly out of balance and alignment was so far off specs he was upset she could even drive it down the street so this is unacceptable and unsafe and I hope this criminal company can be fined and sued and made an example out of. I will be contacting the media in Atlanta, Georgia and Tempe, Arizona as well as the local newspapers & news channels on your side for investigations. Also I will notify the organizations I belong to after serving in Iraq and [XXX] being the reason I could not go see it as it was delivered as they don’t allow test drives or inspection by customer before delivery so we rely on these crooked people to make sure 150 point inspection of nothing. But being a [XXX] I will contact the [XXX] & American Legion & VFW as social media. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(