NHTSA Complaint #11671315 — 2022 CHRYSLER PACIFICA

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11671315
Vehicle	2022 CHRYSLER PACIFICA
Component	SEATS
Date of Incident	July 5, 2025
Date Filed	July 5, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

The passenger headrest on the seat has stopped functioning and is it a downward position where the seat cannot be used safely. The headrest will not position for a safe position. Repair center has verified. Manufacturer says this will be an $1100 plus repair. Have found others with this problem on YouTube. As I understand, this is not repairable and must be replaced. I’m asking for a safety recall to be issued with the manufacturer will repair the safely for all customers who are involved as I understand there are many. Thank you.

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