NHTSA Complaint #11671259 — 2025 TOYOTA CAMRY

While driving on May 10, 2025, with Dynamic Radar Cruise Control (DRCC) and Lane Trace Assist (LTA) active, my 2025 Toyota Camry Hybrid unexpectedly veered off the road during a curve. I immediately applied full brake pressure, but the vehicle failed to decelerate and continued rolling 600–800 feet. The braking system, including Brake Override and Automatic Emergency Braking, did not engage as designed. After the incident, the car displayed warnings: Brake System Malfunction, Smart Stop Malfunction, Electronically Controlled Brake System Failure, and Low Brake Fluid. No warning lights appeared prior to the incident. My safety was severely at risk as the vehicle left the roadway and struck rocks and brush. Had another car or pedestrian been present, this could have caused serious injury or death. Toyota’s Product Liability Team and a contracted engineering analyst inspected the vehicle and retrieved Event Data Recorder logs showing 100% brake pedal application with inadequate deceleration. Toyota confirmed the brake master cylinder was low and the left rear caliper was leaking fluid but denied responsibility, citing system limitations. The vehicle was declared a total loss by my insurance company (Progressive) and inspected by an authorized body shop. I have extensive documentation, including Toyota’s denial letter and the diagnostic report, which are available for review. I am reporting this defect because I believe a safety-critical failure occurred and the braking system did not function as intended. The vehicle remains under insurance custody, and all records can be provided upon request.