NHTSA Complaint #11671149 — 2017 FORD ESCAPE

The contact owns a 2017 Ford Escape. The contact stated that upon attempting to reverse, the back over prevention camera screen display failed to operate as needed. The contact stated that the message "Rear-view Camera Not Available" was displayed; however, there was no warning light illuminated. The vehicle was taken to a local dealer; however, the vehicle was not diagnosed or repaired, and the contact was informed that the VIN was not under recall. The manufacturer was notified of the failure. The approximate failure mileage was 160,000.