NHTSA Complaint #11670980 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) and 21V316000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the front driver’s side and passenger’s side A-pillar trims loosened and were shuddering. Two local dealers were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was not available. VIN tool confirms parts not available for NHTSA Campaign Number: 24V031000 (Structure). Parts distribution disconnect for NHTSA Campaign Number: 21V316000 (Structure).