NHTSA Complaint #11670875 — 2015 JEEP GRAND CHEROKEE

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11670875
Vehicle 2015 JEEP GRAND CHEROKEE
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State UT

Consumer Description

This is in reference to recall #Z46/NHTSA 22V-406 On June 11 2025 I had my Jeep at the dealer for an unrelated problem. The next day when the dealer called me to let me now that my Jeep was ready they mentioned they preformed the high pressure fuel pump recall. I figured no big deal, no additional trip to dealer for the recall. After getting my vehicle home I looked in to what exactly was done as part of the recall. I also found the instructions for the work to be done and the parts to be replaced as part of this recall. The dealer only preformed part of the recall, they replaced the pump the filters and left the label pack in an envelope in the vehicle. When I called them the next day to ask why the additional parts were not installed they said that they do do that part of the recall for no contaminated vehicles. In the instructions for the recall it states numerous times that the high pressure fuel lines are one time use and to discard and replace the lines. In their own service instructions for high pressure fuel lines or whenever the lines need to be removed for a repair the fuel lines are to be replaced. I have had to pay for fuel lines in the past on a repair that required removal. So my question is are dealers required to replace one time use parts only when the customer is paying? same for the EGR tube and gasket. This recall was serious enough to cause a nation wide stop sale order on all dealer stock. the dealer that did this work is West Valley Chrysler Jeep Dodge 4174 West 3500 South West Valley City UT 84120 (801) 955-0872 Any help with this would be appreciated.

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