NHTSA Complaint #11670822 — 2017 FORD FUSION
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11670822 |
| Vehicle | 2017 FORD FUSION |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | KY |
Consumer Description
I purchased my 2017 Ford Fusion Titanium brand new with only 5 miles, from a dealership in Ky. My car recently started idling rough when I started it up. I took my car to a mechanic, after the check engine light came on. The code read misfire on cylinder 3, they replaced spark plugs and coils for $600, but only a few days later the check engine light came back on, still rough idling. I take my car to a 2nd mechanic $200, to find out that there is a “coolant intrusion” in the cylinders, indicating I would need a new engine. In disbelief, I take my car to a 3rd mechanic, $100. I have records from two different mechanic shops showing that there is a coolant intrusion in the engine, which is a "manufacturer defect". I called Ford's Corporate Office for help and apparently my VIN was not a part of any recall, although there are many recalls for the same issue, in the same year and model! There’s a recall on the car engine itself (per 3rd mechanic). Ford told me they couldn’t do anything about their manufacturer issue. Research initiated by the mechanic indicated that Ford Fusion cars with the same make and model, along with many other Ford models in the same year of 2017-2019 had the same issue of coolant intrusion into the cylinders and have been recalled. There are also active lawsuits over the same issue. It’s honestly unbelievable and disheartening that my car is not a part of the recall when it’s doing the exact SAME thing as others with the same year and model, which have already been recalled. I cannot afford to put a new engine in my car. It should have lasted a lot longer, and would have, if it weren't for a Ford manufacturer issue. I have all the documentation as needed, which states that I need a new engine and that the engine itself has already been recalled (however, the VIN shows no recall for the car). I will also be reporting this issue to the National Highway Traffic Safety Administration. Thank you for your time on this matter.
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