NHTSA Complaint #11670788 — 2015 FORD EXPEDITION

The contact owns a 2015 Ford Expedition. The contact stated while parked occupied in the vehicle or while attempting to reverse the vehicle the rearview camera failed to display an image. The message contact your ford dealer for service illuminated. A dealer was contacted. The vehicle was taken to a dealer where it was diagnosed that rearview needed to be replaced; however, they informed her that her vin was not included in the recall. The vehicle was not repaired. The contact was relating the failure to NHTSA Campaign Number: 25V270000(BACK OVER PREVENTION); however, the VIN was not included in the recall. The manufacturer was notified they informed her that the vin was not included in the recall and opened a case. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 122,000.