NHTSA Complaint #11670783 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact stated that while seated in the parked vehicle, the rear passenger’s side head restraint became unhinged. The contact stated that the exterior front driver’s side pin paddle had failed. The vehicle was not taken to a dealer to be diagnosed. The contact stated that the railings on the rear passenger’s side seats were replaced, and the vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 99,208.