NHTSA Complaint #11430016 — 2017 FORD EXPLORER
SEATS issue reported to NHTSA
Complaint Details
| ODI Number | 11430016 |
| Vehicle | 2017 FORD EXPLORER |
| Component | SEATS |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NJ |
Consumer Description
My driver-side seat has a hole beginning from the midway left side due to the stitching coming apart. My dealer service rep was made aware of this issue and has told me it's not covered under any warranty. I feel it will become a serious safety issue because it contains the side impact airbag system devices that are enclosed in the area where the stitching is coming apart. I was also told it would cost me money to fix it. I do not feel that I should bear the financial burden to repair this problem due to faulty stitching. My service rep told me that 3 other vehicles came into the dealership with similar problems. I am willing for a Ford Motor company district service rep to inspect it and give me an acceptable solution to this dangerous issue. There was no warning of this problem. My vehicle only has 27000 miles on it! I have owned other vehicles with high mileages on them and NEVER had a seat become unstitched.
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