NHTSA Complaint #11670762 — 2020 FORD RANGER

My 2020 Ford Ranger, which I bought new on [XXX] from Stivers Ford in Montgomery, AL, has a 10 speed 10R80 transmission which has adaptive learning. It has put myself and others' safety at risk because it shifts gears erratically and sometimes hesitates when pulling out into traffic even though the gas peddle is pressed. I first reported these transmission issues to the Stivers Ford dealership on 11/09/20 when the truck had only 5,275 miles. They said that the transmission "operates as designed" verbally and printed the same on the service invoice. I reported the issue multiple times to Stivers Ford thereafter each time I had the oil changed and they repeated verbally that the transmission "operates as designed". The problem persisted and progressively got worse and began to create scary conditions by hesitating when pulling out into and in front of moving traffic, until finally 8/27/24 with 89,407 miles I insisted to Stivers Ford Dealership that they fix it. They agreed to look at problem again, and, when I picked it up, they said they reset the adaptive learning to the factory specs, which fixed the problem perfectly, until April of 2025, when the problem reappeared. The Stivers dealership refused to look at it again as a warranty issue, even though I reported the problem when it was under warranty and they told me to contact Ford Manufacturing. The Ford MFG representative on 05/29/25 said they would not help and suggested I contact the NHTSA. I currently have my truck at a different dealership and told them I would pay for the temporary fix of resetting the adaptive learning. PROBLEM: Ford MFG has allowed me AND the general public to purchase their new vehicle with a defective and unsafe 10R80 transmission and I'm in hopes your department will require them to recall this transmission and replace or fix it. I appreciate you reading all this and hope you will respond to me in some way. My number is [XXX] if you need any additional information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F