NHTSA Complaint #11670515 — 2012 TOYOTA SEQUOIA

I am filing a formal complaint regarding a known paint defect on my 2012 Toyota Sequoia, painted in Blizzard Pearl (paint code 070). The paint is peeling and delaminating from multiple areas of the vehicle, including the roof, hood, and rear panels, down to the primer and in some cases bare metal. This is not a cosmetic or age-related issue — it is the result of a manufacturing defect that Toyota has already acknowledged in multiple models and years through Customer Support Program ZKG. This issue affects vehicles painted in Blizzard Pearl and Super White, due to poor adhesion between the basecoat and primer. It is a systemic defect that poses a long-term corrosion and safety concern, particularly as bare metal becomes exposed and vulnerable to rust. Toyota refuses to take responsibility, citing expiration of the CSP in December 2022. However, this defect is not time-sensitive—it emerges gradually and unpredictably over the life of the vehicle. It is unfair to place the burden of repair on consumers when the issue is clearly the result of poor materials and workmanship. I have contacted Toyota and provided photographic evidence. They acknowledged the vehicle is affected by the exact problem covered by the CSP, but declined to offer assistance because the program has technically ended. This is unacceptable, as the issue is part of a known national defect, not an isolated case. There are thousands of documented complaints for this exact same issue on forums, social media, and Toyota owner sites. I am requesting that Toyota: •Acknowledge this as an ongoing manufacturing defect regardless of warranty expiration, •Provide goodwill repair coverage or reimbursement for repainting, •Prevent further corrosion that could compromise vehicle safety and resale value. I am submitting this complaint so the issue can be formally documented and investigated, with the hope that Toyota will be held accountable and other owners will not be left to absorb the