NHTSA Complaint #11670485 — 2019 HONDA CR-V

I have been reading many similar steering defects on the Honda CRV. The problem is the steering wheel sticking when trying to maintain the Honda on a straight path. The steering is not fluid! Calling the dealership the first time ,I was told ,rather rudely that it was probably the rack and pinion steering gearbox. They also said it was going to cost north of $5,000.00. After exhausted research of the problem, I discovered Honda has several model recall for this, potentially very serious problem ,including the Honda CRV. I found there is a recall on the 2023 and newer. My 2109 is not in the recall. At this point I brought the CRV to the dealership to trouble shoot the problem. Sure enough the rude person was right. I needed a rack and pinion gearbox. I was quoted a price of, $5756.24.This opinion cost me $177.75. I left and told them I need to search around for a better price, and also try to get this done on a recall. I have contacted HONDA CUSTOMER SERVICE. As of this writing I feel I’m getting the run around! But I keep trying to see if they have a soul!!!