NHTSA Complaint #11670434 — 2015 NISSAN SENTRA

On [XXX] I was driving my 2015 Nissan Sentra S (manual transmission) in Los Angeles, CA. While traveling at a moderate speed on a city street, another vehicle crossed into my lane, resulting in a direct, head-on collision. The impact caused severe damage to the entire front end of my vehicle: the hood crumpled, the front bumper and grille detached, and internal components such as the radiator support and crash bar were visibly deformed. The damage was so extensive that vehicle two’s (at-fault driver’s) insurance company declared the car a total loss. Despite the severity of the frontal impact, none of the airbags deployed. This was unexpected, as the collision was strong enough to stop both vehicles instantly—pushing my vehicle backwards until both vehicles came to a halt, resulting in significant structural deformation. There were no warning lamps, error messages, or previous issues with the airbag system prior to the accident. Photographs and video footage of the incident are available. As a direct result of the airbag non-deployment, my head and jaw made contact with the steering wheel, causing chest, jaw, neck, back, and shoulder pain, as well as severe headaches. After the accident, the vehicle was inspected by vehicle two’s insurance company and reviewed by Nissan’s Incident Investigation Specialist, Dakota McGregor. Nissan denied my claim for non-deployment of airbags verbally via landline. Nissan’s specialist, Dakota McGregor, refused to provide written documentation, technical justification, or a written denial of my claim, despite my requests. Furthermore, the specialist did not provide or disclose the threshold for airbag deployment in this vehicle, and no crash data or event data was collected or reviewed from the vehicle’s onboard computer. As a result, I am unable to determine the exact cause of the airbag system’s failure to deploy. I am filing this complaint because I believe this incident represents a potential safety defect with the air INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO