NHTSA Complaint #11670266 — 2021 HONDA CR-V

The contact owns a 2021 Honda CR-V. The contact stated while driving at an undisclosed speed, the vehicle became difficult to maneuver. The failure had occurred on several occasions. No warning lights were illuminated. The vehicle was taken to an independent mechanic to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. The vehicle was taken to a different dealer where it was diagnosed and determined that the steering rack needed to be replaced. The dealer made the contact aware of an unknown recall; however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 17,000.