NHTSA Complaint #11682152 — 2021 HONDA CR-V

Sticky steering/stiffness in steering. Steering sticks in place and then when forced the car jerks quickly to either side. This has put my family and others at risk as it is hard to control the steering and causes sudden movements from side to side. No warning lamps or messages appear on the dash. The Honda dealer inspected the vehicle and determined the vehicle has an internal failure to steering rack and will require replacement. Replacement cost is $4,204.17. The vehicle is one year out of warranty. The large Honda steering recall is for model years 2022 and newer. Honda would not cover this repair under the current recall and will only do so if the recall is extended. I called American Honda to see if they would offer any goodwill and after their internal review they decided against any goodwill unless the recall is expanded as the vehicle is out of warranty. This is our first and last Honda. We will share our experience with our friends and neighbors - Honda seems to not understand what customer service means but they do know how to lose current and future customers.