NHTSA Complaint #11669913 — 2020 AUDI A4

1) About two months ago, my 2020 Audi A4's MMI began crashing and rebooting randomly while driving. Most of the time, I had connected my phone via Bluetooth to the MMI, and was playing music from my phone. 2) Once it crashes and reboots, most of the time it would pick up my phone's Bluetooth signal again, and show the music file that is still playing, but there would be no sound from the car's sound system. 3) Even after I park, shut off my car, and restart it, the same problem would persist -- the car recognizes that a music file is playing, but no sound. 4) The frequency and randomness of the incidents picked up as time went along. Sometimes it would not crash for the entire duration of my commute; sometimes it would crash within minutes; sometimes it would crash multiple times. No discernible pattern. 5) Later on, I discovered that the MMI would crash even when I did not have a Bluetooth connection, nor any cord plugged into the car via USB. 6) Between June 19-20, 2025, Niello Audi in Sacramento ran a software update for me. I picked up the car on the afternoon of Friday, June 20, and did not drive it again until Monday, June 23. 7) There was no incident between the morning of Monday, June 23 through the morning of Thursday, June 26. 8) On the evening of [XXX], the MMI crashed and rebooted within one minute of the car starting up, before I had even exited my work garage. 9) On the evening of [XXX], the MMI crashed and rebooted within 10 minutes of the car starting up, with no Bluetooth or hardwire connection to the car at all. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)