NHTSA Complaint #11669543 — 2016 FORD FOCUS

The dual clutch for the 2016 Ford Focus SE. This model is showing an open recall on active listings but not showing up in a search via VIN. Yes the vehicle is still available for inspection. The vehicle’s transmission overheats which has left us stranded, on the interstate and regular roads, maybe times. The vehicle has broken down multiple times in the middle of the road and put us at risk of a collision. I have verified with the dealer that this is a problem with these specific cars but only after I had purchased it. The problem started right away after purchase by showing on the dash that the transmission was overheating but that same message would go back off, resulting in the dealer refusing to take a look at it under warranty. I’ve seen many other customers complain of this problem and eventually end up losing a lot of money because Ford and the dealer will not do anything to fix it. They wouldn’t even look at the vehicle to confirm that this was the problem but instead gave me the 1-800 number for Ford and then Ford told me to take it back up to the dealer who refused to even take a complaint.