NHTSA Complaint #11669503 — 2023 CHEVROLET TAHOE

While traveling on the highway, the vehicle suddenly lost all power. The gas pedal became unresponsive, and the engine ceased functioning entirely—without any prior warning or indicators. I was forced to coast into a nearby parking lot to prevent a potential collision. This incident put both myself and my child at serious risk of injury or worse, had it occurred at a higher speed or in heavier traffic. Once stopped, the vehicle would not restart. I had no choice but to have it towed to the dealership for evaluation. A week later, the dealership diagnosed the issue as a locked-up engine, confirming that a full engine replacement is necessary. Unfortunately, the replacement engine is currently on backorder, and they are unable to provide an estimated time of arrival. To make matters worse, the dealership has no loaner vehicles available for at least a month. GM only offers a rental reimbursement of $44 per day, which is significantly below the cost of even a basic rental vehicle in our area ($74/day). This leaves me with limited transportation options, even though I am currently making monthly payments of over $1,400 on a vehicle that is completely unusable. Adding to the severity of this situation, the vehicle is also subject to a manufacturer recall, but no remedy or parts are currently available to resolve the issue. As a parent of multiple children, this entire experience has left me shaken. I cannot begin to imagine the consequences had this failure happened at a higher speed or in less forgiving conditions. I am extremely concerned for my family’s safety going forward. GM has stated they will not extend or provide additional warranty coverage until the repair is complete, which leaves me feeling unprotected and anxious about the future reliability of this vehicle. The absence of warning signs and the total loss of power while driving make this a critical safety concern that must be addressed. I urge NHTSA to hold the manufacturer accountable.