NHTSA Complaint #11669134 — 2017 FORD FOCUS

The contact owns a 2017 Ford Focus. The contact stated while driving approximately 20-25 MPH, the vehicle felt like it was struggling to accelerate. The contact pulled to the side of the road and turned off the vehicle; however, the fan remained engaged for approximately two minutes. The vehicle was taken to the residence, where the check engine warning light illuminated. The contact became aware that the VIN was included in NHTSA Campaign Number: 23V905000(Engine and Engine Cooling), which the contact related to the failure; however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer for the recall repair, but the dealer did not provide any assistance. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,000. VIN tool confirms parts not available.