NHTSA Complaint #11669068 — 2023 CHEVROLET SILVERADO 1500
SERVICE BRAKES issue reported to NHTSA
Complaint Details
| ODI Number | 11669068 |
| Vehicle | 2023 CHEVROLET SILVERADO 1500 |
| Component | SERVICE BRAKES |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | AL |
Consumer Description
While driving down the road I let off the accelerator to start applying brakes for a red light I was approaching, then the vehicle shut completely off and down shifted hard. After that it restarted a second later but had no power steering and no brakes. At this point I was approaching the red light with no brakes and power of my vehicle, the other traffic had a green light now and was crossing my lane of travel but I was luckily able to make it through the light in between vehicles without causing any harm to myself or others. After making it through the light I was rolling 10mph still helpless but seen a gas station on my right and rolled into their parking lot and drove towards a curb and used the curb to stop my vehicle. The vehicle had the following warning lights and messages: Lane Change Alert System Off, Brake system failure 62mph top speed, service traction control, service ESC, and trailer brakes disabled service required. I then got the vehicle towed to the dealership while still on and in the running position with all the codes still active. The dealer was able to scan the truck in and see the codes but told me they wouldn’t be able to get to it till the following week so they parked the vehicle and turned it off. When they got to my vehicle the following week they sent me a text and said I quote “Hey ****** its **** from Chevy, I do not have the best news lol he can not get it to act up and there are no current codes he has driven and nothing has happened, as of now there is nothing further he can do”. After receiving that text I called them to just be told they can’t get it to do it again and there is nothing they can do. But I told them I refuse to pick up this vehicle because it had a critical safety issue. This vehicle suffered a catastrophic failure, brakes and steering were lost in an intersection. If not diagnosed properly, this poses a threat to life.
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