NHTSA Complaint #11668973 — 2015 FORD EXPLORER

Malfunction of rear view camera, available upon request. When in reverse the camera will go black and read "Camera is Unavailable. Please contact your dealership." It will not attempt to show a live picture until placed back into park and into reverse again. Often it will not function correctly even after that. It now happens almost constantly to the point it is completely unreliable. The fear of endangering someone or something by relying on a rear view camera that I know could malfunction at any moment, is too great. The problem was witnessed by a Ford Dealership mechanic who was repairing the recall on the frame piece to the windshield. The mechanic attempted to resolve the issue by resetting/updating the display, but unfortunately the problem continues. No other representatives, police, insurance, etc have witnesses the issue. There are never any warnings the issue may occur.