NHTSA Complaint #11668867 — 2020 CHEVROLET TRAVERSE

The contact owns a 2020 Chevrolet Traverse. The contact stated while driving 45 MPH, the vehicle jerked, with an abnormal sound coming from underneath the vehicle. In addition, the contact stated the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was taken to Firestone, where the contact was provided DTC: P0420 (Catalytic converter was fractured and punctured, and a bracket was missing). The vehicle was not repaired. The contact then took the vehicle to the dealer where it was diagnosed and determined that the muffler was punctured and not the catalytic converter. The vehicle was not repaired. The contact then took the vehicle to a Valvoline Center to be diagnosed and DTC: P0420; was retrieved. The vehicle was not repaired. The contact stated that the failure persisted. The contact stated that the vehicle was vibrating abnormally while driven with an abnormal rattling sound coming from underneath the vehicle. Upon further investigation, the contact related the failure to Manufacturer's Recall Numbers: N212356540 and N222385510; however, the vehicle was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 102,000.