NHTSA Complaint #11668799 — 2022 HYUNDAI PALISADE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11668799
Vehicle 2022 HYUNDAI PALISADE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

The dealership is stating we have bad gas as the gravity of the gas was .74. And that we had bad fuel injectors. Mind you the dealership before this one advised us we had spark plug issues. So we called corporate and explained the situation and they advised we were covered under warranty. Now we tell them to go ahead and get rid of the bad gas and with the understanding we are covered under warranty for the fuel injectors. We advise the dealership we spoke to corporate and they advised the fuel injectors are covered under warranty. The weekend goes by we check on the car Monday and the dearlship advises we are not covered. So we call corporate back who is now advising it's up to the dealerships to honor the warranty and it looks like we are not covered. We are the original owners of the car and can't understand how our car has been down for 3 months and the person who makes the warranty want cover. This is the classic bait and switch and who protects the consumer?

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