NHTSA Complaint #11668781 — 2021 TOYOTA C-HR

Transmission failure. Required service visits always on time with no indication of any problems. After a noticeable change in the vehicle drive and noise from the engine, the vehicle was immediately brought to the dealer service center for inspection. The dealer confirmed transmission malfunction. The dealer refused to extend the warranty which would cover a good portion of the cost. Instead they suggested full out of pocket replacement or trade and buy. Despite all this, the monthly car payment is still my responsibility. Unfortunately being a one income household, I am unable to replace or buy a replacement vehicle. After some online investigation, the transmission issue is common and documented issues in the US and CAN. In my opinion, Toyota has done nothing to remedy the known transmission issues and has total disregard for the customer. At this point, all I need is a reliable car before I return to my job as a teacher's assistance..... before school is back in session. Thank you for your time and support. I look forward to hearing from you!