NHTSA Complaint #11668769 — 2010 TOYOTA TACOMA

[XXX] I ordered lower control arms from [XXX] . Not even a year later I had experienced a clunking noise when I turned the steering wheel. That weekend my wife and I rode up to our campsite. Seeing a deer in the road I slowed down only for the truck to veer to the left and almost hitting a logging truck. Talking to a mechanic, he told me that it was the bushings of the lower control arms at fault. Having no choice I bought two new control arms and had a shop put them on. Calling extreme terrain, they told me even though it has not been a year they couldn't give me a refund if I returned the old ones back to them. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)