NHTSA Complaint #11668633 — 2012 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11668633
Vehicle	2012 FORD EXPLORER
Component	STEERING
Date of Incident	June 1, 2025
Date Filed	June 23, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

Ford dealership Loganville GA Serviced recall 14s06 on this vehicle on Aug. 2014 when no problems were detected. This closed the recall with no parts being replaced. Now June 2025 the steering module and steering gear failed leaving me not many options because of being just outside the warranty window. I asked ford for a one time replacement of the steering gear since no parts where replaced at time of service but was denied. I think safety issues like this should be addressed on case by case situation. I have all documentation from my local dealership in Fayetteville Ga. I think another recall should be issued because of reoccurring problems with the steering system on this vehicle. Thanks

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