NHTSA Complaint #11668524 — 2011 FORD EDGE

The contact owns a 2011 Ford Edge. The contact stated that while depressing the brake pedal, the pedal went to the floorboard with the brakes making a loud sound. The vehicle was taken to a certified mechanic who flushed the brake lines. The failure reoccurred after depressing the brake pedal suddenly. The contact's husband had replaced two brake master cylinders; however, the failure persisted. The vehicle was returned to the mechanic, and after flushing the brake lines several times, the mechanic determined that the hydraulic pump had failed and needed to be replaced; however, the vehicle was not repaired. The dealer was contacted and confirmed that there was no recall related to the VIN. The manufacturer was informed of the failure and confirmed the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 187,000.