NHTSA Complaint #11668182 — 2009 BMW X5

The contact owns a 2009 BMW X5. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated, and the engine seized. The vehicle failed to restart. The vehicle was towed to an independent mechanic who was a certified BMW mechanic, where it was diagnosed with VANOS bolts failure. The contact was informed that the VANOS bolts needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure but provided no assistance. The contact referenced NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling); however, the VIN was not included in the recall. In addition, the contact stated that the dealer confirmed the failure and declined to perform a diagnostic test due to the age of the vehicle. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 175,000.