NHTSA Complaint #11645921 — 2009 BMW X5

The contact owns a 2009 BMW X5. The contact stated that after pulling into a parking space there was white smoke coming from underneath the hood of the vehicle and the engine started overheating. The contact added coolant immediately. There were no warning lights illuminated. The failure had occurred twice. The vehicle was taken to a certified mechanic who diagnosed that the water pump, thermostat, and heater hoses had failed and needed to be replaced. The vehicle was repaired. The contact stated that the coolant had leaked out and the engine started overheating. The contact added more coolant to the coolant reservoir; however, the failure recurred 20 miles later. After parking the vehicle, the contact became aware that oil was leaking underneath the vehicle. The vehicle had not been returned to the mechanic. The vehicle had not been taken to the dealer. The manufacturer was informed of the failure however, the VIN was not included in a recall. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 230,000.