NHTSA Complaint #11667845 — 2018 HONDA CR-V

Subject: Fuel Pump Recall Remedy Denied – Ongoing Safety Risk I purchased a used Honda vehicle in December 2024, and shortly after, I learned it was under recall for the fuel pump. In January 2025, I took it to Lia Honda for an oil change and to perform the recall. The dealership refused to do the recall, saying the fuel pump had already been replaced with an aftermarket part by a previous owner. However, the official Honda recall repair was never performed. On June 5, 2025, the car stalled on I-91 while I was accelerating, and all the dashboard lights and alarms came on. I was able to coast to safety. I took the car to AutoZone at 7:28 PM, where a scan confirmed a faulty fuel pump. The car would not start and had to be left at AutoZone temporarily. Later that night, I was able to start it and immediately brought it to Lia Honda, leaving it overnight. On June 6, Lia Honda returned the car to me and claimed the issue was unrelated to the fuel pump, giving me a vague diagnosis involving fuel system cleanliness. Despite the AutoZone scan, the known recall, and the dangerous highway stall, Lia Honda refused to perform the recall or acknowledge the fuel pump as the problem. On June 13, the same issue occurred again while accelerating on I-91, this time with my family in the vehicle. The car stalled dangerously in traffic, again putting all of us at risk. I later contacted Honda Customer Support, and two representatives told me I was eligible for the recall repair. But when Honda USA followed up, I was informed they would not honor the recall or cover the repair, because the part had been replaced with a non-Honda pump by a previous owner. This is unacceptable. The recall remedy was never performed, and the part clearly failed again. Lia Honda’s refusal to acknowledge the fuel pump failure on June 6 prevented me from protecting my family’s safety, leading to a second highway incident that could have resulted in a crash I have all diagnosis and receipts in paper()