NHTSA Complaint #11667834 — 2019 HONDA CR-V

The steering wheel "sticks" when steering, particularly when veering or turning right. My local Honda service department identified the issue as a defective steering gearbox, with a repair cost of $5,115.44. I contacted Honda and was told that my specific VIN is not part of the recall associated with steering issues. Honda refused to add my VIN to the recall and initially refused to cover my repairs. I called again and received a "good will" offer of $3,000 towards repairs. I pointed out that since the issue is a manufacturing defect and other CRVs have been recalled for the same reason, Honda should pay for the entire repair cost. Again they refused and gave me 30 days to think about their offer. I wrote a letter addressed to Mr. Ozawa, director of traffic safety, urging him to take responsibility for the known defect. Honda refused to increase their good will offer. I requested the offer in writing but was refused. I accepted the offer and scheduled the repairs. In the end Honda didn’t honor its good will offer and only paid $2,210 towards repairs. My only solace is knowing that all my calls were recorded (unless they lied about this too) and there's a record of the offer.