NHTSA Complaint #11667379 — 2014 FORD FUSION

The contact owns a 2014 Ford Fusion. The contact stated while the vehicle was parked, the front driver's side door latch failed to operate as intended and the door failed to close securely. The contact stated that due to the failure the vehicle was driven to work with an open door. The vehicle was taken to the dealer where it was determined that the front driver's door latch was inoperable. The contact was informed that the front driver's door latch needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact stated that a week later, the rear passenger's door latch failed to latch as intended. The vehicle was scheduled to be inspected. The vehicle was not yet diagnosed or repaired by an independent mechanic or the dealer. The contact referenced NHTSA Campaign Number: 23V775000 (Latches/Locks/Linkages); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 121,198.