NHTSA Complaint #11667344 — 2018 FORD ECOSPORT

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds there was a clattering sound coming from the front end of the vehicle. The dealer was contacted and confirmed the remedy was not yet available. Another dealer was contacted, AutoNation Ford Bradenton, (5325 14th St W, Bradenton, FL 34207); who confirmed the information. The manufacturer was not made aware of the issue. The failure mileage was approximately 24,000. VIN tool confirms parts not available.