NHTSA Complaint #11667067 — 2020 FORD FUSION

At approximately 99,900 miles, my 2020 Ford Fusion began experiencing serious transmission issues, including rough shifting, hesitation, jerking, and difficulty accelerating, especially at low speeds or while merging onto highways. These symptoms created an unsafe driving situation, particularly in traffic and intersections. I took the vehicle to multiple repair shops to have the issue diagnosed. This process caused my mileage to go slightly over the 100,000-mile recall coverage limit for transmission repair assistance, but I have full documentation showing that the transmission problem clearly began while the vehicle was still under the limit. I later discovered that Ford had issued a recall or Customer Satisfaction Program (CSP) related to known transmission issues on this model. The CSP is 22N12, however, I never received any notice from Ford by mail, phone, or email about this recall or warranty extension. I was unaware it existed until after my car began to fail. Despite being under the recall threshold when the issue began, and having proof, Ford has so far refused to fully cover the cost of the repair, only offering partial assistance due to the slight overage in mileage. This is a serious safety defect. My vehicle hesitates or fails to shift properly at critical times, putting myself and others at risk of collision. I was not informed of the recall, and now I'm being financially penalized for Ford’s delay and lack of notification. I cannot afford this out-of-pocket expense, and I believe it is unfair and unreasonable to place this burden on consumers, especially when safety is involved. I respectfully request that NHTSA review this matter and urge Ford to take full financial responsibility for the recall repair. This defect is not due to misuse or wear-and-tear, but is acknowledged by Ford as a manufacturer issue I have an open case with Ford Corporate in which they have failed to get back to me about the issue. Case number ([XXX]) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (