NHTSA Complaint #11666821 — 2020 FORD ECOSPORT

The contact owns a 2020 Ford EcoSport. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. In addition, the engine overheated and seized. No warning light was illuminated. The vehicle was taken to the dealer; however, the contact was informed that the vehicle needed to be completely cleaned out and detailed prior to being serviced. The vehicle was taken to an independent mechanic where it was diagnosed with several failures, and DTC: P0217, P0496, P04DB, P1825 and P1299 were retrieved. Additionally, the contact stated the engine had been replaced by the dealer in February 2023; however, the contact was informed that the warranty had since expired. The contact stated that four days after the repair, the check engine warning light had illuminated. The vehicle was taken back to the dealer; however, the failure was not duplicated. The contact stated that the vehicle had been taken back to the dealer several times due to the failures and the dealer reset the check engine warning light. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 64,444.