NHTSA Complaint #11666820 — 2017 CHEVROLET VOLT

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11666820
Vehicle 2017 CHEVROLET VOLT
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MN

Consumer Description

I got a warning from my car a little over a week ago (around 6/1, unsure of exact date) that I needed to service the battery charging system, but then the check engine indicator light shut off and so did the warning light. The hybrid battery took a charge with no issues after that. Then, I left work the evening of 6/9 and drove home. On my way home, the check engine light came back on, followed by warnings that I needed to shift to park. Before I could pull over, my car stopped moving. Cars had to stop abruptly behind me and navigate around me into incoming traffic. I shifted to park, then tried to turn my car off and on again. I tried to switch between the gas engine and the battery, I tried to move my vehicle in any way. I couldn't get it into neutral to push it out of traffic. I turned on my hazard lights and a person came out from his house to assist in directing traffic away from my car for about an hour while I waited for a tow truck to arrive. The kind bystander who directed traffic and I were very concerned about a car accident happening due to my stopped vehicle. A police officer stopped by to check on us and try and get my vehicle into neutral but he was unable and said he was on his way to a 911 dispatch so he did not write a report of any kind that I could see. He told me the vehicle placement was not safe and I agreed with him. The tow truck came as he was leaving. The dealership I sent my car to said it is likely a short circuit in the 12v battery but I know the BECM in the Chevy Volt is known to cause similar behavior. Dealership refused to service the BECM when asked about it.

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