NHTSA Complaint #11666810 — 2017 HYUNDAI TUCSON

While driving, the vehicle started knocking and jerking, lost power and began to run roughly. The check engine light initially flashed and then turned solid before the vehicle shut off. The next day, I took the vehicle to the dealership for a diagnostic after experiencing problems with knocking when the check engine light illuminated. The codes were P302 and 304 indicating misfiring. The diagnostic tech wrote the problem up as having oil in the cylinder and suggesting engine/turbo replacement for approximately $15,000.00. The engine has less than 100,000 miles. I asked about the 10/100. After inquiring about the recalls for GDI engines in the 2017 Tucson for rods causing engine fires due to oil leaking into the cylinders, the service agent stated that it was only the 2.0 and not the 1.6 with recalls. I said sir it is the same issue: high oil consumption, sputtering and knocking, check engine light indicating misfire. Now the oil is accumulating in the cylinders. He stated that because I am the secondary owner neither the dealership nor Hyundai will correct the problem. However, if I was the original owner the powertrain warranty would cover the repair. The problem with the 2017 GDI, DCT in the Tucson is a safety issue for all owners. Escalated the issue to Hyundai Motor America, agent Kyrillos, who said that he would contact the dealership to check for prior authorization with the dealership to see if they would cover it under the recall. After numerous calls (on my behalf) and finally speaking with Kyrillos, I was advised that the dealership denied the repair. I requested supervisor contact and have not had any further communication from the company. I did send a follow up email asking when I could expect to hear from them.