NHTSA Complaint #11666773 — 2011 FORD EDGE

The contact owns a 2011 Ford Edge. The contact stated that the “Driver's Door Ajar” warning light was illuminated even though the door was securely closed and locked. The vehicle was taken to the dealer, who diagnosed that the door latch had failed and needed to be replaced. The vehicle was repaired. The contact stated that approximately one year later, the failure reoccurred with the passenger’s side door. The warning light caused the interior light to remain illuminated and the alarm to activate intermittently. The vehicle was returned to the dealer who diagnosed the vehicle and determined that the door latch on the passenger’s side door had failed and needed to be replaced. The vehicle was scheduled to be repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.